Do I need to have an email address?

A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling +91 9345919190 Monday through Friday 9 a.m. to 5:30 p.m. IST.


When will my debit/credit card be charged?

Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase, however the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: Bhawar Sales Corporation.  Authorization holds are subject to your banking institutions terms and conditions.


What is the order cancellation policy?

Your order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.


How long does my order take to ship?

After credit card verification, your order will be shipped within 1 to 2 business days. You can check on current order status by logging into your account.  

Orders are shipped Monday through Friday only. We are closed major holidays.


Can I expedited shipping? does offer expedited shipping.  If your order qualifies for expedited shipping those delivery options will be available for you to choose during checkout. Expediting shipping does not expedite the handling of your order but we do take care to ship orders as quickly as possible. 


Can I ship to an international address?

Unfortunately we are not able to ship to international addresses. If you are outside of India, please visit the authorized Zippo retailer/distributor  in your country.