Shipping policy
SHIPPING POLICY
Last updated: [September 2026]
This Shipping Policy forms part of our Terms & Conditions and applies to all orders placed on www.zippo.in, operated by Zippo Lighters India Private Limited (CIN U36990KA2020PTC135809) registered office at 1st Floor, Vaswani Augusta Lane, Whistling Greens, Challaghatta, Embassy Golf Link Road, Domlur, Bangalore North, Karnataka 560071..
1. WHERE WE SHIP
We currently ship within India only. We do not accept international orders. Deliveries are fulfilled through our logistics partner, RapidShyp, and its network of integrated courier partners. The courier assigned to your order may vary depending on your pin code, the products ordered and service availability.
Serviceability is confirmed at checkout — if your pin code is not serviceable, you will be notified before payment.
2. SHIPPING CHARGES
* Orders of ₹700 and above: Free standard shipping.
* Orders below ₹700: A flat shipping charge of ₹99.
All shipping charges are inclusive of applicable GST and are displayed at checkout before you confirm your order. No charges are added after checkout.
3. PAYMENT
All orders on this website are prepaid. We do not offer Cash on Delivery. Your order is processed only after payment is successfully received.
4. ORDER PROCESSING
Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Business days are Monday to Saturday, excluding public holidays.
Orders placed after [4:00 PM IST], or on a Sunday or public holiday, are processed on the next business day.
During sale periods, new product launches or festive periods, processing may take slightly longer. We will notify you if there is a material delay.
5. DELIVERY TIMELINES
Once dispatched, estimated delivery times are:
* Metro cities: 3–5 business days
* Other cities and towns: 5–7 business days
* Remote, hill and island locations: up to 10 business days
These timelines are estimates provided by the assigned courier partner and are counted from the date of dispatch, not the date of order. They are not guaranteed delivery dates.
6. RESTRICTED AND HAZARDOUS ITEMS
Lighters, lighter fluid, flints and wicks are classified as restricted or hazardous goods for transport. As a result:
* Lighter fluid and certain fuel products are shipped by surface transport only, and are carried by only some of the courier partners in the RapidShyp network. They cannot be delivered to every pin code or within the timelines above.
* Some products may be unavailable for delivery to certain locations, regardless of pin code serviceability for other items.
* Lighters are dispatched empty of fuel, in line with applicable transport regulations.
Where any item in your order cannot be shipped to your location, we will contact you before dispatch and offer partial fulfilment or a full refund of the affected item.
7. TRACKING YOUR ORDER
Once your order is dispatched, we will email you a shipping confirmation with the name of the assigned courier partner, the tracking number and a tracking link. Tracking information may take up to 24 hours to become active after dispatch. Where an order is split across more than one shipment, you will receive separate tracking details for each.
8. DELIVERY ADDRESS
Please ensure your delivery address, pin code and phone number are complete and
accurate. We cannot change the delivery address once an order has been dispatched. We are not responsible for non-delivery or delay caused by an incorrect or incomplete address, or an unreachable phone number, provided by you.
9. DELIVERY ATTEMPTS AND UNDELIVERED ORDERS
Courier partners in the RapidShyp network typically make two to three delivery attempts, depending on the courier assigned to your order. If delivery cannot be completed — for example because no one is available to receive the order, the
address is incorrect, or age verification cannot be completed — the consignment
will be returned to us.
Where an order is returned to us for these reasons, we will refund the product value after deducting any actual shipping and return charges incurred. If you would like the order re-shipped, fresh shipping charges will apply.
10. AGE VERIFICATION ON DELIVERY
Our products are for adults aged 18 and over. The delivering courier may require proof of age at the time of delivery. Delivery will not be completed to a person who appears to be under 18 and is unable to provide valid proof of age.
11. DAMAGED, TAMPERED OR SHORT SHIPMENTS
Please inspect the package before accepting delivery. If the outer packaging is visibly damaged, opened or tampered with, please refuse delivery and inform us; immediately at careindia@zippo.com.
If you discover damage, a missing item or an incorrect item after delivery, please contact us within 48 hours of delivery with your order number and photographs of the product the packaging and the shipping label. An unboxing video, where available, helps us resolve the matter faster with our logistics partner.
12. LOST OR MISSING SHIPMENTS
If tracking shows no movement for an extended period, or your order is marked delivered but not received, contact us at careindia@zippo.com. We will raise an investigation with RapidShyp and the assigned courier partner, and will aim to revert with an outcome within 7 business days. We will either re-ship the order or issue a full refund.
13. DELAYS BEYOND OUR CONTROL
We are not liable for delays caused by events beyond our reasonable control, including courier network disruptions, weather, natural events, strikes, regulatory restrictions, public authority action or such other force majeure event. Where such a delay occurs, we will keep you informed and, if you prefer, cancel the order and issue a full refund.
14. RETURNS
For returns, replacements and refunds, please see our Refund Policy at
https://zippo.in/policies/refund-policy.
15. CONTACT
Customer care: careindia@zippo.com | +919738948909 | https://zippo.in/pages/contact
Working hours: Monday to Saturday, 9:00–18:00 IST
Grievance Officer: Zeno Rayan | Email ID: zvincent@zippo.com | +919738948909