Shipping policy
Shipping Policy
Last updated: May 2025
Zippo India ships genuine Zippo products to all corners of India through our trusted logistics partner, RapidShyp — India's leading e-commerce shipping platform, connecting you with top courier services including Blue Dart, Delhivery, DTDC, Ekart, and more.
Processing Time
Orders are processed within 1–2 business days of payment confirmation (Monday to Saturday, excluding public holidays). You will receive a dispatch confirmation with tracking details once your order ships.
Delivery Timelines
- Standard Delivery: 3–7 business days across India
- Express Delivery: 2–3 business days (available in metro and Tier-1 cities)
Actual delivery may vary depending on your location, courier availability, and unforeseen circumstances such as weather or local disruptions.
Our Shipping Partner — RapidShyp
We ship via RapidShyp, which automatically assigns the best available courier for your pincode from its network of 17+ courier partners. This ensures maximum delivery reach and reliable service across 24,000+ pincodes in India.
Depending on your location, your order may be delivered by one of the following courier services:
- Blue Dart
- Delhivery
- DTDC
- Ekart Logistics
- Xpressbees
- Shadowfax
- And other RapidShyp network partners
Order Tracking
Once your order is dispatched, you will receive a tracking link via email and SMS. You can track your shipment in real time through:
- The tracking link in your dispatch email
- The RapidShyp tracking portal at rapidshyp.com
- The assigned courier's website using the airway bill (AWB) number
Delivery Locations
We deliver to all serviceable pincodes across India — including major metros, Tier-2 and Tier-3 cities, and many remote areas. Delivery to remote regions such as parts of North-East India, Jammu & Kashmir, and island territories (Andaman & Nicobar, Lakshadweep) may take an additional 3–5 business days.
Failed Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If all attempts fail, the package is returned to us. We will contact you to arrange re-delivery or process a refund.
Shipment Damaged in Transit
If your order arrives visibly damaged, please:
- Photograph the outer packaging and the product before opening fully.
- Contact us at careindia@zippo.com within 48 hours of delivery.
We will arrange a free replacement or full refund at no cost to you.
Contact Us
For shipping queries: careindia@zippo.com
Monday to Saturday, 10:00 AM – 6:00 PM IST