We're Here to Help
Whether you have questions about your order, warranty, repairs, or products, our team is here to assist you.
Send Us a Message
For faster support, please include your order number and product details where applicable.
“It Works or We Fix It Free™”
Every genuine Zippo windproof lighter is backed by our world-famous lifetime guarantee.
Learn MoreRepair Process
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a tracking link via email and SMS. You can also visit our Order Help page for full tracking details.
Is my Zippo lighter covered under warranty?
Every genuine Zippo windproof lighter is covered by our unconditional lifetime guarantee against mechanical defects. Visit our Warranty & Repair page for full details.
How do I request a repair?
Email us at careindia@zippo.com or use the contact form above with your order details and a description of the issue.
How long does the repair process take?
Most repairs are assessed and completed within a few weeks of receiving your lighter, depending on the issue and whether shipping is required.
What is the return policy?
We offer a 7-day return window for unused products in original packaging. See our Refund Policy for full details.