Order Help
Ordering from Zippo India
Zippo India is the authorised online destination for genuine Zippo products in India. Here's everything you need to know about placing and managing your order.
How to Place an Order
- Browse our collection and add items to your cart.
- Proceed to checkout and enter your delivery address.
- Select your payment method and complete the order.
- You will receive an order confirmation email immediately.
Payment Methods Accepted
- Credit & Debit Cards (Visa, Mastercard, RuPay, American Express)
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Net Banking
- EMI (on eligible cards)
- Cash on Delivery (select pincodes)
Shipping & Delivery
- Standard Delivery: 3–7 business days across India
- Express Delivery: 2–3 business days (major cities)
- Free shipping across India
- Tracking details sent via email and SMS once dispatched
Order Tracking
Once your order ships, you'll receive a tracking number by email. Use it on the courier's website to follow your delivery. For help, contact our support team.
Cancellations
Orders can be cancelled within 24 hours of placement if not yet dispatched. Email careindia@zippo.com immediately to request cancellation.
Returns & Refunds
We offer a 7-day return window for unused products in original packaging with all accessories and the original invoice.
- Initiate your return within 7 days of delivery.
- Refunds are processed within 5–7 business days after we receive the returned item.
- Refunds are credited to the original payment method.
For mechanical defects under the lifetime guarantee, see our Warranty & Repair page.
Need More Help?
Our team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.
Contact Zippo India →