Privacy Policy

Privacy Policy

Last updated: May 2025

Zippo India ("we", "us", "our") is committed to protecting your personal information in accordance with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

  • Personal Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Processed securely through certified payment gateway partners. We do not store complete card or UPI details on our servers.
  • Order Information: Products purchased, order history, and transaction records.
  • Usage Data: Browser type, IP address, pages visited, and referring URLs — collected via cookies and analytics tools.

2. How We Use Your Information

  • To process and fulfil your orders.
  • To send order updates, shipping notifications, and support responses.
  • To improve our website and product offerings.
  • To send promotional communications (only with your consent — you may unsubscribe at any time).
  • To comply with Indian legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal data to third parties. We may share information only with:

  • Shipping and logistics partners (to deliver your order)
  • Payment processors (to complete transactions securely)
  • Technology service providers (under strict data processing agreements)
  • Law enforcement or government authorities (only when required by Indian law)

4. Cookies

We use cookies to enhance your browsing experience and for analytics. You may control cookie settings through your browser. Disabling certain cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption to protect your personal data from unauthorised access or disclosure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, or as required by applicable Indian law.

7. Your Rights

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant regulatory authority

8. Grievance Officer

In accordance with the IT Act and Rules, our Grievance Officer can be contacted at:

Email: careindia@zippo.com
We will respond to grievances within 30 days of receipt.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us for any privacy-related questions.